✨ Shipping & Delivery ✨

Your orders are normally shipped within 5 working days (usually quicker, unless we’re in full-on fraqueen hustle mode 💁🏽‍♀️). We use Evri for deliveries, and your tracking link will be emailed to the same email you used at checkout.

💌 Quick tip: The fastest way to stalk your happy mail is to copy your tracking number into the Evri website — no guessing, just pure parcel-tracking joy.

📦 Delivery Costs:

• £3.50 Flat Rate
  
• Free when you spend £30 or more (girl maths says that’s basically free money)
  

Once your parcel is on its way, please keep an eye on your tracking — we don’t get notified of delays or delivery issues. If something doesn’t look right, pop us a message ASAP so we can sort it.

💬 Need to Get in Touch?

We love hearing from you and will always do our best to help. Here’s how to reach us:

For TikTok Shop Orders

Please message us via the TikTok Shop so we can access your order details. Don’t forget to include your full name & address for speedy help.

Email (Best for most things!)

📧 hello@paigemadeleine.co.uk

This is the quickest way for us to check your order, stock, and all the behind-the-scenes magic.

Call Us

📞 07519283146

We’ve got a dedicated Paige madeleine mobile! Phone lines are open 10 AM – 8 PM. Just remember — as a one-woman business and busy mum, I might not always pick up instantly, but I’ll always call you back.

WhatsApp

Perfect for quick messages & order checks.

Shopify Chat

We also have instant messaging through our website, but sometimes notifications can be a little fashionably late — so please be patient.

💖 Thank you so much for supporting a small business! Every order means the world and we can’t wait to make your home smell amazing.